That's good for a laugh! Ha Ha!
Hilarious. Having run a few call centres in my life I can just see that happening!
Smile, smile. But then I never went to such an experience. My internet connection ALWAYS (in Switzerland) works. And does so since 14 years.
Supposedly, this is a true story from the WordPerfect Helpline, transcribed from a recording monitoring the customer care department. Needless to Say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for 'Termination without Cause.'Actual dialog of a former WordPerfect Customer Support employee.(Now I know why they record these conversations!): Operator: 'Ridge Hall, computer assistance; may I help you?'Caller: 'Yes, well, I'm having trouble with WordPerfect.' Operator: 'What sort of trouble??'Caller: 'Well, I was just typing along, and all of a sudden the words Went away.'Operator: 'Went away?'Caller: 'They disappeared'Operator: 'Hmm. So what does your screen look like now?'Caller: 'Nothing.'Operator: 'Nothing??'Caller: 'It's blank; it won't accept anything when I type.'Operator: 'Are you still in WordPerfect, or did you get out?'Caller: 'How do I tell?'Operator: 'Can you see the 'C: prompt' on the screen?'Caller: 'What's a sea-prompt?'Operator: 'Never mind, can you move your cursor around the screen?'Caller: 'There isn't any cursor; I told you, it won't accept anything I Type.'Operator: 'Does your monitor have a power indicator??'Caller: 'What's a monitor?'Operator: 'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?'Caller: 'I don't know.'Operator: 'Well, then look on the back of the monitor and find where The power cord goes into it. Can you see that??'Caller: 'Yes, I think so.'Operator: 'Great. Follow the cord to the plug, and tell me if it's Plugged into the wall.Caller: 'Yes, it is.'Operator: 'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one? 'Caller: 'No.'Operator: 'Well, there are. I need you to look back there again and find the other cable.'Caller: 'Okay, here it is.'Operator: 'Follow it for me, and tell me if it's plugged securely into the back of your computer.'Caller: 'I can't reach.'Operator: 'OK. Well, can you see if it is?'Caller: 'No.'Operator: 'Even if you maybe put your knee on something and lean way over?'Caller: 'Well, it's not because I don't have the right angle -- it's because it's dark.'Operator: 'Dark?'Caller: 'Yes - the office light is off, and the only light I have is coming in from the window.'Operator: 'Well, turn on the office light then.'Caller: 'I can't.'Operator: 'No? Why not?'Caller: 'Because there's a power failure.'Operator: 'A power ... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in?'Caller: 'Well, yes, I keep them in the closet.'Operator:'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'Caller: 'Really? Is it that bad?'Operator: 'Yes, I'm afraid it is.'Caller: 'Well, all right then, I suppose. What do I tell them?'Operator: 'Tell them you're too stupid to own a computer!'
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